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Refund Policy
This page is about the money you pay for the Sellrika plan.
For something you bought from a shop that uses Sellrika, please ask that shop. The shop decides about its own refunds.
1. Try it for free first
A new account is free for 30 days. You need no card to start, and you pay nothing if you stop in that time.
2. Money back within 14 days
If you are not happy, write to us within 14 days after your first payment. You get all of it back.
The same is true for the yearly plan each time it renews: write to us within 14 days after the payment.
3. After that
After the 14 days, a payment is not given back, also not in part.
A monthly renewal is not given back. Cancel before the next payment, and you are not charged again.
4. How to cancel
Open the Billing page and choose Manage subscription. There you can cancel at any time.
After you cancel, the plan runs until the end of the time you paid for.
5. Charged by mistake
If you were charged twice, or charged after you cancelled, you get that money back in full. It does not matter how long ago it was.
6. How to ask for a refund
Write to support@sellrika.com from the email address of your account. Tell us the name of your shop.
We answer within 5 working days. The money goes back to the card you paid with. Your bank may need up to 10 working days to show it.
7. Custom plans
For a custom plan, the refund rules are the ones we agreed on with you.